| Who to Call for Assistance in COD |
| Contact |
@Phone / Fax
/ E-Mail
|
For Assistance With |
Tier 1 Customer Resolution Center (CRC) Technicians available Mon. - Fri. 6:30 a.m. to 5 p.m CT until Nov. 18, 2009. After Nov. 18, core support hours are
7 a.m. to
4 p.m. CT. |
877-243-3072 or
504-426-5695
303-205-3478 (Fax)
cod.help@usda.gov |
For assistance with: The CRC as the point of contact for agency functional administrators to request assistance with FMMI, FFIS, CPAIS, and other system-related inquiries. |
|
| 1099 Help Desk |
800-421-0323
504-426-5376
888-762-9037 (Fax)
504-426-9747 (Fax)
1099helpdesk@usda.gov |
Non-receipt of Form 1099, correction or reprint of Form 1099, detail of payments included in Form 1099 |
|
Customer Liaison and Support Service
Monday through Friday
7:30 a.m. to
4 p.m. CST |
504-426-5471
504-426-9782 (Fax)
customer.training@ usda.gov |
Training opportunities, orientation sessions/site visits, procedures and bulletins/system documentation |
|
Integrated Acquisition System (IAS)
Monday through Friday
7:45 a.m. to
4 p.m. CST |
800-421-0323
504-426-6510
888-742-7066 (IAS Fax)
ias.inq@usda.gov |
Purchase order, receipt, and vendor invoice status |
|
Telephone and Utility Payments Inquiry
Monday through Friday
7:45 a.m. to
4 p.m. CST |
800-421-0323
504-426-6430
888-652-6948 (Fax)
nfc.misc@usda.gov |
Questions about telephone and utility payments |
|
Travel Inquiry
Monday through Friday
7:45 a.m. to
4 p.m. CST |
800-421-0323
504-426-6515
888-652-6973 (Fax)
nfc.trvl@usda.gov |
Requests for travel advance and voucher information and non-receipt of payments/ reimbursements |
|
